Refund policy

REFUND POLICY

14-DAY RETURN PERIOD
You may request a return within 14 days after receiving your order. To be eligible, the item must be unused, unworn, in the same condition in which it was received, and returned with all original packaging, accessories, labels and proof of purchase.

STARTING A RETURN
Contact us at service@chronmont.com before sending an item back. Include your order number and the reason for the return. Returns sent without prior authorization may not be accepted. We will provide the return instructions and return address after approving your request.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Inspect your order upon arrival and contact us promptly if an item is damaged, defective or incorrect. Please include photographs where appropriate so we can evaluate the issue and provide a replacement, repair or refund as required by law.

EXCEPTIONS
Personalized or custom-made products, gift cards, and items that cannot be returned for hygiene or safety reasons once unsealed are not eligible for return, except where defective or where applicable law provides otherwise. Sale items are eligible only where required by applicable consumer law.

EUROPEAN UNION RIGHT OF WITHDRAWAL
If your order is delivered to the European Union, you generally have the right to cancel or return it within 14 days without giving a reason, subject to statutory exceptions. This policy does not limit any mandatory consumer rights.

RETURN SHIPPING
Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. Use a tracked and adequately insured service; ChronMont is not responsible for returns lost in transit.

REFUNDS
We will inspect the returned item and notify you of the decision. Approved refunds are sent to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund. Original delivery charges are refunded only where required by law.

EXCHANGES
The fastest way to obtain another item is to return the original item and place a new order after the return is accepted.

CANCELLATIONS
Orders may be cancelled before processing begins. Contact us as soon as possible. Once an order has been processed or dispatched, the return procedure applies.

CONTACT
For return or refund questions, email service@chronmont.com.

Last updated: August 15, 2026.