Shipping policy

SHIPPING POLICY

ORDER PROCESSING
Orders are normally prepared for dispatch within 1–3 business days after payment is confirmed. Processing may take longer during high-demand periods, public holidays, product launches or when additional order verification is required. You will receive a notification when your order has shipped.

SHIPPING RATES AND DELIVERY ESTIMATES
Available shipping methods, charges and estimated delivery times are displayed at checkout based on the destination and order. Delivery dates are estimates, not guarantees. ChronMont is not responsible for carrier delays or events outside our reasonable control, but we will assist where possible.

ORDER TRACKING
When tracking is available, a tracking link or number will be sent to the email address provided at checkout. Tracking information may take up to 48 hours to update after dispatch.

ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee changes after processing begins. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

INTERNATIONAL ORDERS
International shipments may be subject to import duties, taxes, customs charges or handling fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility. Customs processing can delay delivery.

LOST, DAMAGED OR DELAYED PACKAGES
If tracking shows a package as delivered but you cannot locate it, check with household members, neighbors and the carrier, then contact us. Report damaged shipments promptly and keep all packaging. We will help investigate and provide the remedy required by applicable law.

UNDELIVERABLE OR REFUSED SHIPMENTS
If a shipment is returned because it was refused, unclaimed, or addressed incorrectly, we will contact you. Re-shipping charges or carrier return fees may apply unless the issue was caused by ChronMont or the carrier.

CONTACT
For shipping questions, email service@chronmont.com and include your order number.

Last updated: August 15, 2026.